For Health Professionals - Arohanui Hospice

Important Information for Health Professionals Regarding Services Provided by Arohanui Hospice

Arohanui Hospice Services and COVID-19 (novel coronavirus)

Because of the current nationwide restrictions related the COVID-19 pandemic, ArohanuiHospice has implemented changes to how we provide many of our services. Some services have changed or reduced, and other non-essential services have been put on hold (eg Activities based programmes).

Arohanui Hospice is closely monitoring our essential staff, ensuring appropriate screening is undertaken and strictly enforcing all Ministry of Health guidance on infection control and hygiene.

REFERRALS

We will continue to take new referrals. We will discuss these with you on a case by case basis if required.  We value our partnership with General Practice and other health providers and will continue to work with you all to ensure the safest care for our patients.  Where possible patients will be managed in the community and the Alert Level 4 rules apply.  We have restricted visiting to the inpatient unit, before visiting please call 06-356-6606.

TELEPHONE ADVICE

Arohanui Hospice will be maintaining our 24/7 telephone advice service with specialist medical, nursing, family support and pharmacist services available.
• Please use our Main phone line 06-356-6606 for all queries

We will continue to take new referrals. These will be considered on a case by case basis if required.  We value our partnership with General Practice and other health providers and will continue to work with you all to ensure the safest care for our patients.  Where possible patients will be managed in the community and the Alert Level 4 rules apply.  We have restricted visiting to the inpatient unit at hospice and these details will be available on our website.

IN-PATIENT UNIT

The In-Patient Unit is operating as normal, with slightly reduced bed numbers to ensure that we can staff the unit safely and provide the care required.  Visitors are being screened before entry and are limited to one per patient. They must be from the patients bubble. While at Alert Level 4, the rules of this level apply.

COMMUNITY VISITS

Our community care team are operating from hospice and from home. Patient contact will be maintained, with an increase in phone contact.  The team are supported by District Nursing.  Home visits will be managed on a case by case basis and appropriate protections are in place.  We have a process in place to screen for COVID-19 symptoms to keep patients and staff safe.

OUTPATIENT CLINICS

All Arohanui Hospice Outpatient Clinics have been suspended during Alert Level 4.

PATIENT, CARER AND BEREAVEMENT GROUPS

These groups will not meet until further notice. Individual support (counselling, social work, spiritual care) will continue by phone.

CLINICAL GUIDELINES AND FURTHER INFORMATION

Arohanui Hospice Website

Healthcare Professionals: Clinical resources:
Resources

Last Days Of Life Guidance Care Plan

Hospice New Zealand Website

Covid Response Support

Palliative Care Handbook

Ministry of Health COVID-19 Related Advice

This information is subject to change, so please check with us regularly

Symptom Management Tool Kit