COVID-19 Response - Arohanui Hospice

Important Information Regarding Services Provided by Arohanui Hospice

Arohanui Hospice Services and COVID-19 (novel coronavirus)

Welcome to our update on what Arohanui Hospice looks like at Level 2 in response to COVID-19.

As an essential service, we continue to operate, as we have throughout all response levels. Our aim is always to carry on supporting over 220 patients with a life-limiting illness and their whanau in the community every day, and to do this as safely as possible.

Here are some of the key changes to our service at Level 2

Clinical Service in the Community

We continue to provide the best possible support and care to our patients and their whanau. We promise we will keep those of you in our care informed about what we’re doing.

  • Our Clinical teams have split into two parts so that members of each team work separately – some are continuing to work from home and others are working from hospice and in the community doing visits. This helps protect our staff and our patients and ensures that we can provide care that meets patient’s needs.
  • We continue to phone all patients prior to our team visiting. We will be asking questions about if they or anyone near them might have been exposed to COVID-19 and ensuring all in the house are well.
  • Our team continue to use personal protective equipment and will be following Ministry of Health Guidelines. We have not experienced any shortages in the provision of PPE.
  • Our patient services including Day Stay, our Biography service, Memorial Services and group support services remain on hold during Level 2.  We anticipate that these services will recommence in Level One.  We are reviewing these services weekly and if it is safe to do so, we may be able to start before Level 1 but we will let patients, families and volunteers know if this is possible.
  • The safety of our staff is critical if we are to continue providing essential Hospice care. Please follow the Government’s guidelines. You will be directly helping some of the most vulnerable people in our community.


We will continue to take new referrals. We will discuss these with you on a case by case basis if required.  We value our partnership with General Practice and other health providers and will continue to work with you all to ensure the safest care for our patients.  Where possible patients will be managed in the community. We have restricted visiting to the inpatient unit, before visiting please call 06-356-6606.


Arohanui Hospice will be maintaining our 24/7 telephone advice service with specialist medical, nursing, family support and pharmacist services available.
• Please use our Main phone line 06-356-6606 for all queries


The Inpatient Unit – 1 Heretaunga St

We are pleased to be able to amend our visitor policy as we move through Level 2.  Patients in the inpatient unit may have TWO nominated visitors at a time and the visitors may be exchanged during the day.  Every visitor to the hospice is required to complete a declaration form for contact tracing and to establish that they are safe to visit.

We ask you to please phone first before visiting so we can let you know of any additional safety measures that may be in place. Please call us on 06 356 6606.

Our normal visiting hours apply and if a visitor wishes to stay overnight, please discuss with the inpatient team leader. All visitors must be approved by the above process.  There is hand sanitiser available and we ask that you maintain physical distance of 2 metres from others.


Our community care team are operating from hospice and from home. Patient contact will be maintained, with an increase in phone contact.  The team are supported by District Nursing.  Home visits will be managed on a case by case basis and appropriate protections are in place.  We have a process in place to screen for COVID-19 symptoms to keep patients and staff safe.


During Level 2 we are not able to hold outpatient clinics.  Home visits by our nurses, family support team and medical team are available.  We anticipate that outpatient clinics will recommence in Level 1.


These groups have not met in Level 2 – we anticipate that they will recommence in Level 1.  In the meantime, individual support provided by our social work and spiritual support team continues by phone.

Hospice Shops

We are very excited to announce our second hand shops in Lombard St, Palmerston North, Awapuni, Main St South Levin, Fergusson St Feilding and Otaki are open.

  • Lombard St, Palmerston North – open Monday to Friday 9.30am to 3.30pm

06 356 1960 option 1

  • Awapuni Shop, Vogel Street, Palmerston North – Monday to Friday 9.30am – 3pm

06 356 1960 option 3

  • Main St South, Levin – open Monday to Friday 9.30am to 3.30pm

06 367 2078

  • Fergusson St, Feilding – Open Tuesday to Friday 10am to 4pm and Saturday 10am – 1pm

06 323 2459

  • Otaki – Open Monday to Friday 9.30am- 3.30pm and Saturday 10am – 2pm

06 929 6603

Please ‘play it safe’ while in store by maintaining your physical distance from other shoppers.  Hand sanitiser will be available.

You can follow our Hospice shops on Facebook and Instagram for news and updates.


We are accepting donations of good quality items at the Hospice Shops during business hours (see above). If you have large items that you would like collected, please phone the relevant shop to arrange a time.

We ask that everyone who donates items and who comes into the store to fill in a register, as per the Government’s requirements. Thank you so much for supporting our Arohanui Hospice Shops!

Every item donated and purchased supports patients living with a life-limiting illness in our community.


We are excited to welcome volunteers back into the Hospice Shops, gardens, kitchen, reception and housekeeping! We have missed the smiling faces of our volunteers during the Covid-19 lockdown!

Thank you so much to all of our volunteers who stayed home and stayed safe during this time.


We have been thrilled with the support you have shown us throughout Level 4 and 3. You’ve donated to our COVID-19 email appeal, you’ve supported people in our community who have been fundraising on our behalf.  Thank you!

Please follow us on Facebook or Instagram for event updates.

Useful Resources

Hospice New Zealand Website

Covid Response Support

Ministry of Health – latest updates

Funerals and Tahngihanga during alert level 2

Mental Health Foundation – looking after yourself and others during COVID-19

This information is subject to change, so please check with us regularly

Symptom Management Tool Kit