Frances Hey leads Arohanui Hospice’s clinical services, ensuring patients and their whānau receive high-quality, person-centred palliative care. Her role includes clinical leadership, staff development, and strategic planning, with a strong focus on quality improvement and innovation across the region.

Known for her collaborative and supportive leadership style, Frances is valued for building strong relationships, maintaining a clear strategic perspective, and keeping patient care at the centre of everything she does. She is deeply inspired by the commitment, skill, and teamwork of the Arohanui Hospice clinical team.

Outside of work, Frances enjoys gardening, exploring New Zealand by caravan, and spending time outdoors with her family. She finds joy in nature — from forest walks to ocean swims — and the simple moments that help her recharge.

Jenny Fernando leads Arohanui Hospice’s medical team as Medical Director and Palliative Care Specialist, ensuring expert care and clinical advice is available to patients and whānau 24 hours a day. She works closely with doctors, nurse practitioners, and pharmacists to deliver palliative care in hospice settings, in patients’ homes, and across the wider community.
Jenny values the deep connections formed with patients and families and is inspired by the difference palliative care can make. Known for her calm, fair, and collaborative leadership style, she places strong trust in her team and is guided by the vision of everyone living and dying well.

Outside of work, Jenny enjoys time outdoors with her family, gardening, walking, biking, and board games. She finds particular joy in planting trees and getting lost in a good book.

Clare Randall leads Arohanui Hospice as Chief Executive while also practicing part-time as a Pharmacist Prescriber. She combines decades of palliative care experience with a people-focused, detail-oriented leadership style, guiding the organisation and influencing care locally, regionally, and nationally. Clare values staying connected to patients and whānau through her clinical work and is inspired by the difference hospice care makes every day.

Outside of work, Clare enjoys spending time with her three adult children and her livestock — Valais Blacknose sheep, Arapawa goats, and Pygmy goats. She also enjoys knitting, baking (her signature dish is Jo Seagar’s Russian Fudge), and the simple joys of family and nature. Her colleagues affectionately call her the “mad goat lady.”

Michelle leads Arohanui Hospice’s Foundation team, which raises vital funds to support hospice services, alongside the organisation’s non-clinical functions, including HR, finance, IT, and facilities. She values being closely connected to the impact of her work on patient care, even while operating behind the scenes.

Known for her people-focused and coaching leadership style — sometimes tough, always fair — Michelle helps others see the bigger picture while balancing heart and strategy. Her decisions are guided by deeply held values and a commitment to the team and community.

Outside of work, Michelle enjoys being in the kitchen creating something delicious (or occasionally disastrous!)  and walking the windswept west coast beaches with her dog, Mr Barkley. Her team describes her as wise, generous, and strategic, and she admits a good episode of Gilmore Girls never fails to brighten her mood.